Rental Terms

The rental period shall commence in the morning at the mutually agreed-upon time and shall continue for a duration of 10 hours. Setup and teardown time are not included in the rental period.

Payments are accepted via credit card, bank transfer, or cash (if applicable).

Free delivery within a 20 km radius from Heraklion Airport.

For deliveries beyond the 20 km radius from Heraklion Airport, a fee of €1.50 per additional kilometer (round trip) will apply.

Payment for extra delivery fees is due on the spot at the delivery location.

Customers must ensure that someone is available to receive the equipment at the agreed delivery time.

The Lessor and Lessee will take photos of the equipment together at installation to record its condition. The photos will be saved in a personal digital folder with the Lessee’s name for reference. At the end of the rental, the Lessor will inspect the equipment and compare it to the initial photos. The Lessee agrees to cover the full cost of any damage beyond normal wear and tear.

The Lessee is fully responsible for any damage to the rented equipment during the rental period, excluding normal wear and tear. In case of damage, the Lessee is required to pay the damage cost directly to Ice Bath Crete based on a damage declaration and/or invoice. The Lessee may submit this damage to their own insurance provider for reimbursement. Ice Bath Crete is not responsible for the outcome of the insurance claim or any denial of coverage.

The Lessee is fully responsible for any damage to or loss of the rented equipment during the rental period, excluding normal wear and tear.

Damage caused by misuse, negligence, or prohibited actions is not covered by insurance and will be fully compensated by the Lessee.

The Lessee may submit damage claims to their own insurance provider for reimbursement, but Ice Bath Crete is not responsible for the outcome of the insurance claim or denial of coverage.

Cancellations made at least 48 hours before the rental start date will receive a full refund.

Cancellations made within 48 hours of the rental start date will incur a 50% cancellation fee.

Cancellations made within 24 hours of the rental start date or failure to notify the company will result in the forfeiture of the deposit and no refund.

Customers can reschedule their rental without penalty if requested at least 24 hours in advance. Rescheduled dates are subject to availability.

Refunds for cancellations will be processed within 5–7 business days.

Refunds will be issued to the original payment method used during booking.

The equipment must be returned in the same condition it was received at the end of the rental period. Any damage or loss will be charged to the Lessee.